Last modified May 28, 2020
This policy describes how health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
- Portal. RemetricHealth utilizes a technology platform for data collection and digital health monitoring to enable you to obtain and share information via a secure web- based portal (the “Portal”).
- Software. RemetricHealth makes available proprietary software through the Portal located at www.remetrichealth.com and other websites accessible from such site (the “Site”) to provide remote monitoring, notification, documentation, reporting, and other solutions to improve care for individuals with chronic conditions (the “Software”).
- Device. RemetricHealth’s Spiro PD 2.0 device and any successor product RemetricHealth makes available to you (the “Device”).
- Data Services. RemetricHealth provides a range of resources and information to you as a user of the Device and Software to enable you to engage in remote monitoring of your biometric results, which services also permit you and your health care provider to access, collect, store, and/or transmit data generated by a Device or the Software (“Data Services”).
- We refer to the Site, our Software, the Device and our Data Services as “RemetricHealth Wellness Management Services.”
- What information about me is collected?
- When does REMETRICHEALTH disclose information to third parties?
- Is the collected information secure?
- Does REMETRICHEALTH collect information from children?
- Can I modify my Personal Information?
- Special Information for California Residents
- Who do I contact if I have privacy questions?
WHAT INFORMATION ABOUT ME IS COLLECTED?
Registration is mandatory in order to use RemetricHealth Wellness Management Services. For users who register, we may collect two types of information: personally identifiable information and Anonymous Information.
Personally identifiable information is information that identifies you or can be used to identify or contact you. Such information may include your name, address, e-mail address, telephone number, address, billing information (such as credit card information), and any other information that identifies or could identify you (“Personal Information”).
Anonymous Information is information, any single item of which, by itself, cannot be used to identify or contact you, including demographic information (such as age, profession, gender, current location, zip code, birth date, or year of birth), IP addresses, browser types, domain names, and data involving the use of RemetricHealth Wellness Management Services, device, and data services. Certain Anonymous Information may be considered a part of your Personal Information if it is combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Anonymous Information when they are taken alone or combined only with other Anonymous Information (for example, your viewing preferences).
WHERE AND WHEN IS INFORMATION COLLECTED?
REGISTERING AND USING REMETRICHEALTH WELLNESS MANAGEMENT SERVICES
When you register to use RemetricHealth Wellness Management Services, you will be required to provide us with information (including Personal Information and Anonymous Information) such as name, postal address, e-mail address, and birth date. We may also receive Personal Information about you from third parties providing credit and debit card authorization and fraud screening services as part of the registration process, and from health and care providers who, with your consent, share your Personal Information in connection with our performing our services. In addition, we may obtain your Personal Information from you if you identify yourself to us by sending us an e-mail with questions or comments.
COOKIES AND ACTION TAGS
We may collect Anonymous Information passively using “cookies” and “action tags” when you use the Site.
“Cookies” are small text files that can be placed on your computer when you visit a website or click on a URL in order to identify your web browser and the activities of your computer on RemetricHealth’s Site and other websites. Cookies can be used to personalize your experience using RemetricHealth Wellness Management Services (such as generating content on webpages specifically designed for you), to assist you in using RemetricHealth Wellness Management Services (such as saving time by not having to re-enter your name each time you use RemetricHealth Wellness Management Services), to allow RemetricHealth to statistically monitor how you are using RemetricHealth Wellness Management Services to help us improve our offerings, and to target certain advertising messages to your browser which may be of interest to you or to determine the popularity of certain content.
You do not have to accept cookies to use RemetricHealth Wellness Management Services. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. However, if you reject cookies, certain features or resources of RemetricHealth Wellness Management Services may not work properly or at all and you may experience some loss of functionality.
“Action tags” (also known as web beacons or gif tags) are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and certain portions of RemetricHealth Wellness Management Services, including advertising messages, or e-mail sent on our behalf, may contain action tags.
By using cookies and action tags together, we are able to gain valuable information to improve RemetricHealth Wellness Management Services and measure the effectiveness of our activities.
We also collect Anonymous Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of RemetricHealth Wellness Management Services. This information may be used to analyze trends, to administer RemetricHealth Wellness Management Services, to monitor the use of RemetricHealth Wellness Services, and to gather general demographic information. We may link this information to Personal Information for these and other purposes such as personalizing your experience using RemetricHealth Wellness Management Services and evaluating RemetricHealth Wellness Management Services in general.
WHAT DOES REMETRICHEALTH DO WITH THE INFORMATION IT COLLECTS?
In general, we use the information collected to provide RemetricHealth Wellness Management Services to you and process your transactions, to help us understand the use and utilization of RemetricHealth Wellness Management Services, for internal operations such as operating and improving RemetricHealth Wellness Management Services, to contact you for customer service and billing purposes, to perform data analysis using Anonymous Information and aggregated data, to facilitate the delivery of advertising messages so that we and third parties can contact you about products and services that may be of interest to you.
RemetricHealth may use your information to send you a welcoming e-mail that may confirm your user name and password. If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personally identifiable information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We may also use the information collected to send announcements and updates regarding REMETRICHEALTH Wellness Management Services or, if applicable, about your billing account status. You will not be able to unsubscribe from these types of announcements and updates as they contain important information relevant to your use of RemetricHealth Wellness Management Services.
We may use Anonymous Information we have gathered for analytical use, to perform statistical analysis of user behavior, or to evaluate and improve RemetricHealth Wellness Management Services. We may link some of this information to Personal Information for internal purposes or to improve your experience with RemetricHealth Wellness Management Services.
WHEN DOES REMETRICHEALTH DISCLOSE INFORMATION TO THIRD PARTIES?
In the ordinary course of business, we will share some Personal Information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship our products. In these cases, we provide the vendor or supplier with information to process your order such as your name and mail address. In all cases in which we share your Personal Information with a third party, we will not authorize them to
keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.
We may disclose Personal Information if we are required to do so by law or we believe in good faith that such action is necessary. We may disclose your Personal Information to third parties if we feel that the disclosure is necessary to:
- protect our rights or property
- protect someone’s health, safety or welfare
- comply with a law or regulation, court order, or other legal process
- protect against misuse or unauthorized use of the Site
We will not sell, exchange or publish your Personal Information, except if required in conjunction with a corporate sale, merger, dissolution, or acquisition.
IS THE COLLECTED INFORMATION SECURE?
We and our web hosting partners use administrative, physical, and electronic safeguards to protect the security and privacy of your information from unauthorized access. We use reasonable precautions to protect information from loss, misuse, destruction, or alteration. While security of information communicated by us or to us through the Internet is of tremendous importance, there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems or the security systems of our web hosting partners. Please be aware that no Internet transmission or data is 100% secure or always error-free.
DOES REMETRICHEALTH COLLECT INFORMATION FROM CHILDREN?
6620 Grant Way
Allentown, PA 18106
In order for a child under 18 to use the Site and Wellness Management Services, a parent must register the child. As part of the registration process, a parent will be asked to provide both the parent’s and the child’s e-mail address (for those children 10 years of age and older). For children ages 10 to 18, we will send communications to both the child and the parent. A parent will have access to any information contained on the Portal of a child he/she has registered. At any time, a parent can change or delete the Personal Information we have collected from his or her child by contacting us at customercare@RemetricHealth.com. Depending on the scope of a parent’s request, it may be necessary to delete a child’s registration completely, in which case the child would no longer be eligible receive Wellness Management Services.
CAN I MODIFY MY PERSONAL INFORMATION?
As a User, you may log onto your profile at the Site or contact us at customercare@RemetricHealth.com to modify your Personal Information. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You may also deactivate your online account by contacting us at customercare@RemetricHealth.com. By deactivating your account, you will no longer be able to use RemetricHealth Wellness Management Services.
SPECIAL INFORMATION FOR CALIFORNIA RESIDENTS
California residents have certain rights, including the right to information about how personal information is shared with third parties for the third parties’ direct marketing purposes. Please be aware that we do not share your information with non-affiliated third parties for any third party direct marketing purposes. We may share personal information with affiliated entities that share the same brand name as RemetricHealth. If you are a California resident and you have questions about our practices with respect to sharing information with third parties and affiliates for their direct marketing purposes and your ability to exercise choice, please send your request to the following email address: customercare@RemetricHealth.com, or write to us at: 6620 Grant Way, Allentown, PA 18106. Please put the statement “Your California Privacy Rights” in the subject field of your e-mail or include it in your writing if you choose to mail.
WHO DO I CONTACT IF I HAVE PRIVACY QUESTIONS?
6620 Grant Way
Allentown, PA 18106